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• refund.coldChain
• refund.sterility
• refund.quality
• refund.regulatory

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• Review all product descriptions, ingredients, and usage instructions carefully
• Verify the product variant, quantity, and concentration before adding to cart
• Confirm your shipping address is correct before checkout
• Contact our support team if you have any questions about product selection
• Review our product disclaimers regarding research use and FDA compliance

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• Damaged during shipping (broken seals, leaking, crushed packaging)
• Defective or contaminated
• Different from what you ordered (wrong product sent)

Please contact our support team immediately at admin@rpwellness.store or call (757) 447-7127 within 48 hours of delivery. Include:

• Your order number
• Clear photos of the damaged/defective product and packaging
• Description of the issue

We will review each case individually and may, at our sole discretion, provide a replacement or store credit for verified product defects or shipping damage.

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If we ship you the wrong product or an incorrect quantity, please contact us within 48 hours of delivery. We will arrange for return shipping at our expense and send you the correct product at no additional charge.

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You may cancel your order only before it ships. Once your order has been fulfilled and shipped, it cannot be cancelled. To request a cancellation, contact us immediately at admin@rpwellness.store.

Warranty and Product Quality

While we do not accept returns or offer refunds under normal circumstances, we stand behind the quality of our research-grade peptides:

• Third-Party Testing: All peptides undergo independent third-party testing for purity and composition
• Certificates of Analysis (COAs): Available upon request for products showing testing results
• Quality Assurance: Products are manufactured in FDA-registered facilities following cGMP standards
• Proper Storage: Cold chain products are shipped with appropriate cooling measures to maintain integrity

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Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy. Please review this policy periodically for updates.

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If you have questions about this policy, need to report damaged products, or require assistance, please contact us:

For Damaged Products: Contact us within 48 hours of delivery with your order number and clear photos of the damage. We will review your claim and respond within 1-2 business days.